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Meeting the demands of our customers is our first priority. We create the most effective methods of communication with our customers to understand and respond to their needs and meet the market's demands in the most efficient ways possible. The better we understand our customer, the higher the service quality we will provide.
With our exprienced engineering team, and our effective customer service team, we are determined to provide our customer with superior service in the following areas: |
Pre-sale Service:
- Introduce the company, its mission and corporate culture;
- Understand our customer needs;
- Present product information and relevant certifications;
- Provide consulting service for all products, and technology-related issues;
- Provide quotation proposal and generate analysis report on quality vs. value;
- Request a confidential quotation
- Request sample products
- Plan a visit to Solar EnerTech's plant
- Request Pick-up service.
- Request detail information about our products electrical characteristics, mechanical characteristics, packaging configuration, absolute ratings and I-V Curves and dimension
Please e-mail sales@solarE-power.com, call +86 21 6886 2220, or leave us a message, and one of our customer service representatives will contact you shortly.
During production of your order, we ensure that the customer is frequently updated on contract execution and related delivery matters.
Post-Sale Service:
- Provide 25-year extensive product warranty
- Provide 24x7 customer service and technical support
With our dedicated customer service hotline, we guarantee responsea to customer inquires and questions within 24 hours. If you have any questions, please dial our support hotline at +86-21-5899-7222 or contact us at sales@solarE-power.com |
